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Terms and conditions

Thank you for using talk2us.ai!

These Terms of Use are in effect when you utilize any services offered by talk2us.ai or its associated entities, which include but are not limited to our application programming interface, software, tools, developer resources, data, documentation, and websites, collectively referred to as "Services". These Terms incorporate our Service Terms, Sharing & Publication Policy, Usage Policies, and any other written documents, guidelines, or policies we may provide. By accessing our Services, you consent to abide by these Terms. For details regarding the collection and utilization of personal data, please refer to our Privacy Policy.

1. Our Services

You must be at least 13 years old to use our Services. If you are under 18, it is mandatory to obtain consent from your parent or legal guardian to use the Services. If you represent another individual or entity in using the Services, it is essential that you possess the authority to accept these Terms on their behalf. When registering for an account, it is required that you provide truthful and comprehensive information. Sharing your access credentials or account with individuals beyond your organization is prohibited, and you assume responsibility for all actions performed under your account credentials.

The data disseminated through the use of our Services is not designated for distribution to, or utilization by, any individual or entity in any jurisdiction or nation where such distribution or use would violate the law or regulations, or which would impose registration obligations on us within such jurisdiction or country. Therefore, individuals who opt to access our Services from different locations do so at their own discretion and bear the sole responsibility for adhering to local laws, provided that such laws are relevant and applicable.

Our Services are not specifically designed to adhere to sector-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA) or the Federal Information Security Management Act (FISMA). Therefore, if your activities fall under the purview of these or similar regulations, you are prohibited from using our Services. Additionally, usage of our Services must not infringe upon the stipulations of the Gramm-Leach-Bliley Act (GLBA).

2. Usage regulations

(a) Services Utilization: You are granted a non-exclusive right to access and utilize the Services in accordance with these Terms. Your use of the Services must be compliant with these Terms and all relevant laws. All rights, titles, and interests in the Services are owned by us and our affiliates.

(b) Feedback: Your feedback, comments, ideas, proposals, and suggestions for enhancements are always welcome. If you choose to share any such inputs, we reserve the right to use them freely without any obligation to compensate you.

(c) Limitations: You are prohibited from (i) utilizing the Services in a manner that infringes, misappropriates, or violates any individual's rights; (ii) reverse engineering, decompiling, translating or attempting to uncover the source code or underlying elements of models, algorithms, and systems of the Services (except where such limitations are in conflict with applicable law); (iii) using output from the Services to create models that compete with talk2us.ai; (iv) misrepresenting output from the Services as human-generated when it isn't, or otherwise violating our Usage Policies; (vii) sending us personal information of children under 13 or the applicable age of digital consent. You are allowed to use Services only in geographies currently supported by talk2us.ai.

(d) Third Party Services: Any third-party software, services, or other products you utilize in conjunction with our Services are governed by their respective terms, and we hold no responsibility for such third-party products.

3. Content

(a) Your Content: You may input data into the Services ("Input") and obtain generated output returned by the Services based on this Input ("Output"). Both Input and Output are collectively referred to as "Content". As far as permitted by relevant law and between the involved parties, you retain ownership of all Input. Provided that you comply with these Terms, talk2us.ai hereby transfers to you all its rights, title, and interest in and to the Output. This implies that you can utilize Content for any purpose, including commercial objectives such as sale or publication, as long as you adhere to these Terms. talk2us.ai may utilize Content to deliver and sustain the Services, adhere to applicable laws, and enforce our policies. You bear responsibility for the Content, including ensuring that it does not breach any relevant law or these Terms.

(b) Similarity of Content: Given the inherent characteristics of machine learning, Output may not be exclusive to individual users, and the Services may generate identical or similar output for talk2us.ai or a third party. For instance, if you input a query like "What color is the ocean?" and receive a response such as "The ocean is blue", similar queries from other users may yield the same answer. Responses that are solicited by and generated for other users do not fall under the definition of your Content.

(c) Utilization of Content to Enhance Services: We may utilize Content from Services to aid in the development and enhancement of our Services.

(d) Accuracy: The domains of artificial intelligence and machine learning are progressing rapidly. We continually strive to enhance our Services to make them more precise, dependable, secure, and advantageous. However, due to the probabilistic nature of machine learning, usage of our Services might occasionally yield inaccurate Output that doesn't accurately represent real individuals, locations, or facts. You should assess the accuracy of any Output according to your specific use case, including employing human review of the Output.

4. Restricted activities

The Services should only be accessed and used for purposes which we explicitly endorse. Any commercial usage of the Services, unless specifically approved by us, is strictly prohibited.

As a user of the Services, you commit to not:

(a) Systematically retrieve data or other content from the Services to form or compile, directly or indirectly, a collection, database, or directory without our written permission.

(b) Trick, defraud, or mislead us and other users, particularly in any attempt to obtain sensitive account information such as user passwords.

(c) Bypass, disable, or interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services.

(d) Disparage, tarnish, or otherwise harm, in our view, us and/or the Services.

(e) Use any information obtained from the Services to harass, abuse, or harm another person.

(f) Misuse our support services or submit false reports of abuse or misconduct.

(g) Use the Services in a manner inconsistent with any applicable laws or regulations.

(h) Engage in unauthorized framing of or linking to the Services.

(i) Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services.

(j) Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

(k) Remove the copyright or other proprietary rights notice from any Content.

(l) Attempt to impersonate another user or person, or use the username of another user.

(m) Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including clear graphics interchange formats ("gifs"), 1x1 pixels, web bugs, cookies, or other similar devices.

(n) Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.

(o) Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.

(p) Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.

(q) Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

(r) Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.

(s) Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services.

(t) Use a buying agent or purchasing agent to make purchases on the Services.

(u) Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

(v) Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

5. Confidentiality

(a) Confidentiality. As part of the Services, you may gain access to Confidential Information from talk2us.ai, its affiliates, and other third parties. You are permitted to use this Confidential Information solely for the purpose of using the Services, in accordance with these Terms. You must not disclose this Confidential Information to any third party, and should protect it in the same manner as you would protect your own confidential information of a similar nature, utilizing at least reasonable care. Confidential Information refers to nonpublic information that talk2us.ai, its affiliates, or third parties designate as confidential or that should reasonably be considered confidential under the circumstances. This includes software, specifications, and other nonpublic business information. Confidential Information does not include information that: (i) becomes generally available to the public through no fault of yours; (ii) was already in your possession without any confidentiality obligations when you received it under these Terms; (iii) is rightfully disclosed to you by a third party without any confidentiality obligations; or (iv) is independently developed by you without using Confidential Information. You may disclose Confidential Information when required by law or a valid order from a court or other governmental authority, provided you give reasonable prior written notice to talk2us.ai and make reasonable efforts to limit the scope of disclosure. This includes assisting us in challenging the disclosure requirement, where possible.

(b) Security. You are required to implement reasonable and appropriate measures designed to secure your access to and use of the Services. If you discover any security vulnerabilities or breaches related to your use of the Services, you must promptly contact talk2us.ai and provide details of the vulnerability or breach.

(c) Processing of Personal Data. If you utilize the Services to process personal data, you must provide legally adequate privacy notices and obtain necessary consents for the processing of such data. You represent to us that you are processing such data in accordance with applicable law. If you plan to use the talk2us.ai API for processing "personal data" as defined by the GDPR or "Personal Information" as defined by the CCPA, please fill out this form to request to execute our Data Processing Addendum.

6. User representations

(a) By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not under the age of 13; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services; (6) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (7) you will not use the Services for any illegal or unauthorized purpose; and (8) your use of the Services will not violate any applicable law or regulation.

(b) If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

7. User registration

(a) You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.

(b) We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

8. Purchase and payment

(a) You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

(b) Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time.

(c) You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

(d) If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order.

(e) We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

(f) We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

(g) These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

8. Cancellation

(a) You can cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term.

(b) If you are unsatisfied with our Services, please email us at contact@talk2us.ai.

9. Contribution license

(a) You and Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings). By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

(b) We do not asert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

10. Term and termination

(a) Termination; Suspension. These Terms take effect when you first use the Services and remain in effect until terminated. You may terminate these Terms at any time for any reason by discontinuing the use of the Services and Content. We may terminate these Terms for any reason by providing you at least 30 days' advance notice. We may terminate these Terms immediately upon notice to you if you materially breach Sections 2 (Usage regulations), 5 (Confidentiality), if there are changes in relationships with third party technology providers outside of our control, or to comply with law or government requests. We may suspend your access to the Services if you do not comply with these Terms, if your use poses a security risk to us or any third party, or if we suspect that your use is fraudulent or could subject us or any third party to liability.

(b) Effect on Termination. Upon termination, you will stop using the Services and you will promptly return or, if instructed by us, destroy any Confidential Information. The sections of these Terms which by their nature should survive termination or expiration should survive.

11. Modifications and interruptions

(a) We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

(b) We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors.

(c) We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.

(d) Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

12. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

13. Contact us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: contact@talk2us.ai.

Privacy policy

We, at talk2us.ai, along with our affiliated entities ("talk2us.aI", "we", "us", or "our"), hold your privacy in high regard and are committed to safeguarding any information that we gather from you or about you. This Privacy Policy outlines our practices regarding the Personal Information we collect from or about you when you utilize our website and services (collectively, "Services").

For details on how we collect and utilize training data to develop our AI language models that power talk2us.ai and other Services, and the choices you have with respect to this information, please refer to this help article.

1. Personal information we collect

At talk2us.ai, we accumulate data which, independently or in conjunction with other data in our possession, can be utilized to identify you ("Personal Data") in the ways outlined below:

Personal Data You Submit: Personal Data may be gathered when you register an account to avail of our Services or when you interact with us in the following ways:

(a) Registration Details: In the process of account creation, we gather details associated with your account. This includes your name, communication details, login credentials, payment card data, and transactional history, which are collectively referred to as "Registration Information."

(b) User Content: As part of our Services, we may accumulate Personal Data that you incorporate in the input, file uploads, or feedback that you offer to our Services, termed as "Content."

(c) Correspondence Data: When you correspond with us, we may gather your name, contact details, and the substance of any messages you transmit, collectively known as "Correspondence Information."

(d) Social Media Data: We maintain pages on various social media platforms such as Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn. When you interact with our social media presence, we gather Personal Data that you choose to disclose to us, including your contact information, which is referred to as "Social Media Information." Additionally, the corporations that manage our social media pages may supply us with aggregated data and analytics relating to our social media engagement.

Personal Data Automatically Collected from Your Interaction with Our Services: During your visit, usage, and interaction with our Services, we may collect certain information about your activity, referred to as "Technical Information", as follows:

(a) Browsing Data: Information automatically relayed by your browser each time you utilize our website, termed "browsing data". This includes your Internet Protocol address, the type and settings of your browser, the date and time of your request, and the manner in which you engaged with our website.

(b) Interaction Data: We may automatically gather data about your utilization of our Services, such as the types of content you view or engage with, the features you use, the actions you take, your time zone and country of access, dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and related details.

(c) Device Specifications: This includes the name of your device, operating system, and browser. The collected information may vary depending on the type of device you use and its settings.

(d) Cookies: We employ cookies to facilitate the operation and administration of our Services, and to enhance your user experience. A "cookie" is a piece of data sent to your browser by a website you visit. You can adjust your browser settings to accept or reject all cookies, or to alert you each time a cookie is offered, allowing you to decide on a case-by-case basis. However, refusing cookies may, in some instances, prevent you from using or may negatively impact the display or functionality of a website or certain areas or features of a website. For more details on cookies, please visit All About Cookies.

(e) Analytics: We may utilize a range of online analytics tools that use cookies to aid us in understanding how users engage with our Services, and to enhance your experience when using our Services.

2. How we use personal information

We may utilize Personal Information for the following objectives:

(a) To deliver, manage, maintain, and/or analyze our Services;

(b) To enhance our Services and undertake research;

(c) To establish communication with you;

(d) To develop new services and programs;

(e) To prevent fraud, criminal activity, or misuses of our Services, as well as to ensure the security of our IT infrastructure and networks; and

(f) To fulfill legal obligations and processes, and to safeguard our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Aggregated or Anonymized Data: We may aggregate or anonymize Personal Data and employ the resulting information to assess the efficacy of our Services, enhance and develop new features for our Services, conduct research, and for other similar objectives. Additionally, we may occasionally analyze general patterns and characteristics of our Services' users and share aggregated details, such as general user statistics, with third parties, publish such aggregated data, or make it broadly accessible. We may gather aggregated information through our Services, cookies, and other methods detailed in this Privacy Policy. We will preserve and utilize anonymized or de-identified data in a form that prevents identification, and we will not attempt to re-identify the information.

As mentioned previously, we may utilize the Content you provide to improve our Services, such as training the models that power talk2us.ai. For instructions on opting out of our use of your Content for model training, please refer to the provided link.

3. Disclosure of personal information

Under specific circumstances, we may disclose your Personal Information to third parties without additional notice to you, unless legally mandated:

(a) Third-Party Vendors and Service Providers: To support our business operations and to facilitate certain services and functions, we may share Personal Information with vendors and service providers. These include providers of hosting services, cloud services, and other information technology services, event management services, email communication software, email newsletter services, and web analytics services. These parties will access, process, or store Personal Information strictly according to our instructions and solely for the purpose of performing their obligations to us.

(b) Business Transactions: In the event of strategic transactions such as reorganization, bankruptcy, receivership, or a transition of service to another provider (collectively termed a "Transaction"), your Personal Information and other data may be disclosed during the diligence process with counterparties and those assisting with the Transaction, and may be transferred to a successor or affiliate as part of that Transaction along with other assets.

(c) Legal Obligations: We may disclose your Personal Information if we are legally obliged to do so, or if we believe in good faith that such action is necessary to (i) fulfill a legal obligation, including meeting national security or law enforcement requirements, (ii) safeguard and defend our rights or property, (iii) prevent fraudulent activities, (iv) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (v) shield against legal liability.

(d) Affiliates: We may disclose Personal Information to our affiliates - entities that either control, are controlled by, or are under common control with talk2us.ai. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

4. Your rights

Depending on your geographical location, individuals in the EEA, the UK, and worldwide may possess specific statutory rights with respect to their Personal Data. For instance, you may have the right to:

(a) Acess your Personal Data.

(b) Delete your Personal Data.

(c) Amend or update your Personal Data.

(d) Transfer your Personal Data to another entity.

(e) Withdraw your consent the processing of your Personal Data, in cases where we depend on consent as the legal ground for processing.

(f) Object to or limit the processing of your Personal Data, where we base processing on legitimate interests.

Some of these rights can be exercised through your talk2us.ai account. If you are unable to exercise your rights through your account, please send your request to contact@talk2us.ai

A note on accuracy: Services like talk2us.ai generate responses by interpreting a user's request and then predicting the most likely subsequent words that might appear in response. Occasionally, the most probable next words may not be the most factually accurate ones. Therefore, you should not rely on the factual accuracy of output from our models. If you observe that talk2us.ai output contains factually incorrect personal information about you and you want us to rectify the inaccuracy, you may submit a correction request to contact@talk2us.ai. Given the technical complexity of our models, we may not be able to rectify the inaccuracy. In such a scenario, you can request that we remove your personal information from talk2us.ai's output by emailing contact@talk2us.ai.

5. Children

Our Service is not intended for individuals below the age of 13. Talk2us.ai does not intentionally collect Personal Data from children under the age of 13. If you suspect that a child under the age of 13 has provided Personal Information to Talk2us.ai through the Service, please email us at contact@talk2us.ai. We will investigate any notification and, if necessary, expunge the Personal Information from our systems. If you are aged 13 or above, but under 18, you must obtain consent from your parent or guardian to use our Services.

6. Links to other websites

The Service may include links to other websites that are not operated or managed by talk2us.ai, including social media services ("Third Party Sites"). The information you share with Third Party Sites will be regulated by their individual privacy policies and terms of service, not by this Privacy Policy. The provision of these links does not suggest that we endorse or have reviewed these sites. For details about their privacy practices and policies, please contact the Third Party Sites directly.

7. Securuity and retention

We employ commercially feasible technical, administrative, and organizational measures to safeguard Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, please note that no Internet or email transmission is entirely secure or error-free. In particular, email sent to or from us may not be secure. As such, please exercise caution in deciding what information you send to us via the Service or email. Furthermore, we are not responsible for any circumvention of privacy settings or security measures on the Service, or on third-party websites.

We will retain your Personal Data only as long as necessary to deliver our Service to you, or for other valid business purposes such as resolving disputes, safety and security considerations, or compliance with our legal obligations. The retention period for Personal Data depends on several factors, including the quantity, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, our processing purposes, and any legal requirements.

We may also anonymize or de-identify your Personal Data (such that it can no longer be linked to you) for research or statistical purposes, as described earlier. In such cases, we may use this information indefinitely without providing further notice to you.

8. International users

By utilizing our Service, you acknowledge and accept that your Personal Data will be transferred from your current location to our infrastructure and servers located in the United States.

For users in the EEA, UK, or Switzerland:

Legal Basis for Processing: We process your Personal Information based on the following legal grounds:

(a) Performance of a contract with you when we offer and maintain our Services. This entails the processing of Account Information, Content, and Technical Information strictly to deliver our Services to you. This information is essential for the provision of our Services. If you do not provide this data, we may be unable to serve you.

(b) Our legitimate interests in safeguarding our Services from abuse, fraud, or security threats, or in developing, improving, or marketing our Services, including when we train our models. This may involve processing Account Information, Content, Social Information, and Technical Information. For instructions on how to opt out of our use of your data for model training, please refer to this section.

(c) Your consent when we request it to process your Personal Information for a specific purpose that we communicate to you. You retain the right to revoke your consent at any time.

(d) Compliance with our legal obligations when we use your Personal Information in adherence to applicable law or when we defend our rights, or those of our affiliates, users, or third parties, including their safety and property.

9. Changes to privacy policy

This Privacy Policy may be updated periodically. In case of any modifications, we will ensure that the revised version is made available on this page, unless another form of notification is mandated by the relevant law. Your continued usage of our Service or provision of Personal Information following the posting of an updated Privacy Policy, or after receiving notification through other means, implies your agreement to the terms of the revised Privacy Policy.

10. Contact us

Please contact our support team at contact@talk2us.ai if you have any questions or concerns not already in this Privacy Policy.

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