Privacy Policy

Chat conversations. Messages you send in the public chatroom and the AI replies are stored so the conversation can continue and so we can improve the service. We also record the approximate location (city, region, country) derived from your IP address, your IP address, and your browser's user agent. Public chat does not require an account and we do not ask for your name.

Feedback. If you submit the optional feedback survey, we store your ratings and comments together with the related conversation.

Account information. If you register for a partner or integration account we collect your name, email address, organisation, phone number, and any professional details you enter. Passwords are stored only as salted hashes.

Payment information. Payments are processed by Stripe. We never see or store full card numbers; Stripe shares only the billing status and a customer reference with us.

API usage. For integration customers we log each request's token usage, IP address, user agent, and approximate location for billing and abuse prevention.

To run the service, including sending your messages to the AI model providers we rely on (currently OpenAI, Mistral AI, and Together AI) so a reply can be generated. Those providers process message content under their own terms and do not receive your account details from us.

To keep the service safe and lawful, including automated moderation of messages and blocking regions where our providers cannot operate.

To bill integration customers, to answer support requests, to send account emails, and to measure and improve the product using aggregated statistics.

We do not sell your personal information and we do not use chat content to train our own models.

We use cookies and similar technologies for three purposes: essential operation (for example keeping you signed in to a partner account), analytics, and advertising.

Analytics. We use Google Tag Manager, Google Analytics, and Vercel Web Analytics to understand how the site is used. Vercel Web Analytics does not use cookies and does not track individuals across sites.

Advertising. We use Google AdSense to show ads on some pages. Google and its partners use cookies, including the DoubleClick cookie, to serve ads based on your visits to this and other websites and to measure ad performance. Google's use of advertising cookies is described in Google's advertising policies. You can opt out of personalised advertising at Google Ads Settings or via aboutads.info. Third-party ad vendors and networks may also place cookies; the list of vendors Google may work with is published here.

Consent. If you visit from the European Economic Area, the United Kingdom, or Switzerland, advertising and analytics cookies are not set until you make a choice in the consent message shown on your first visit. You can change your choice at any time using the "Privacy and cookie settings" link in the footer.

Conversion tracking. We use Google Ads conversion tracking to measure sign-ups from our own advertising.

Error monitoring. We use Sentry to capture application errors. Error reports may include the URL you were on and technical details of your browser, but not chat content.

We share personal information only with the service providers named above (AI model providers, Stripe, Google, Vercel, Sentry, and our email provider), with our affiliates, when required by law, or in connection with a merger or acquisition. Integration customers can view the conversations that took place through their own API key.

Chat conversations and related logs are kept for as long as needed to operate and improve the service, and can be deleted on request. Account data is kept while your account is active and for a reasonable period afterwards to meet legal and accounting obligations.

Depending on where you live you may have the right to access, correct, delete, or export your personal information, to object to or restrict its processing, and to withdraw consent. To exercise these rights, or to ask us to delete a conversation, email contact@talk2us.ai. California residents can make requests under the CCPA the same way; we do not sell personal information.

The service is not directed to children under 13, and users under 18 need a parent or guardian's consent. We do not knowingly collect personal information from children under 13; contact us if you believe we have.

talk2us.ai is an AI assistant, not a licensed healthcare provider, and chat content is not protected health information under HIPAA. If you are in crisis, contact local emergency services or a crisis line immediately.

We will post any changes to this policy on this page and update the date at the top. Questions can be sent to contact@talk2us.ai.